|
|
 FAQ
 Search
 Memberlist
 Usergroups
 Register
 Profile
 Private messages
 Log in
|
|
| Author |
Message |
Thomas
Guest
|
 Posted: Mon Jun 12, 2006 6:10 am Post subject: Help !!! |
 |
|
I have a customer that I can never seem to get his computer working at
his office !! He is about ready to throw the computer thru the
Window!
He has WinXP Pro (Service Pack 2) with an Asus A7v400mx motherboard,
256 MB RAM, 40 GB HD and sony DVD burner. The computer has all XP
patches and updates, AVG antivirus software and three anti-spyware
software programs (Lava soft SE, Antispyware Blaster, and Spybot).
The machine works perfect in the shop. I can use it for hours and
reboot it several times with no error messages. However when I take
it to his office is when the problems start.
I get an error message at startup saying LSASS.EXE can't initialize
and the computer shuts down. It won't boot in Safe Mode either. I
will disconnect the power cord and restart it again only to get the
same error message. After the 4th or 5th try it will finally boot
into Windows XP.
The only difference is the monitor he is using. In the shop I have an
older CRT monitor while he has a 19" LCD Viewsonic. Could this be the
problem? I have the drivers for it.
I have scanned the computer with two anti-virus packages and I have
checked it for well known viruses like Sasser and have found nothing.
All of the other software is up to date also.
All this guy needs is a computer for basic word processing and
spreadsheet work.
Has anyone else had this error message before? Shouldn't the latest
anti-virus software detect it if its a hidden virus? Could it be a
power issue with his system? I have already replaced the power supply.
Again the computer works perfect here in my shop.
Thank you for your help!!!
Newbie computer tech kid
Thomas Hays
Los Angeles, CA
A+ Certified soon (taking software in next month). |
|
| Back to top |
|
 |
|
|
W
Guest
|
| Posted: Mon Jun 12, 2006 2:10 pm Post subject: Re: Help !!! |
|
|
A quick Google on LSASS.EXE brings up
http://www.liutilities.com/products/wintaskspro/processlibrary/lsass/ which
tells me that this file has something to do with local security and login
policies. When the PC is in your shop you are logging on locally. When the
customer takes the PC back they are probably logging onto their domain which
explains why you can not reproduce the problem.
Sounds to me like you have the Sasser worm see
http://www.pchell.com/virus/sasser.shtml and
http://www.microsoft.com/security/incident/sasser.mspx
http://www.liutilities.com/products/wintaskspro/processlibrary/lsass/
"Thomas" <none@none.com> wrote in message
news:plup82107nn8ep1bk1knbs8j7a37quc7c6@4ax.com...
| Quote: | I have a customer that I can never seem to get his computer working at
his office !! He is about ready to throw the computer thru the
Window!
He has WinXP Pro (Service Pack 2) with an Asus A7v400mx motherboard,
256 MB RAM, 40 GB HD and sony DVD burner. The computer has all XP
patches and updates, AVG antivirus software and three anti-spyware
software programs (Lava soft SE, Antispyware Blaster, and Spybot).
The machine works perfect in the shop. I can use it for hours and
reboot it several times with no error messages. However when I take
it to his office is when the problems start.
I get an error message at startup saying LSASS.EXE can't initialize
and the computer shuts down. It won't boot in Safe Mode either. I
will disconnect the power cord and restart it again only to get the
same error message. After the 4th or 5th try it will finally boot
into Windows XP.
The only difference is the monitor he is using. In the shop I have an
older CRT monitor while he has a 19" LCD Viewsonic. Could this be the
problem? I have the drivers for it.
I have scanned the computer with two anti-virus packages and I have
checked it for well known viruses like Sasser and have found nothing.
All of the other software is up to date also.
All this guy needs is a computer for basic word processing and
spreadsheet work.
Has anyone else had this error message before? Shouldn't the latest
anti-virus software detect it if its a hidden virus? Could it be a
power issue with his system? I have already replaced the power supply.
Again the computer works perfect here in my shop.
Thank you for your help!!!
Newbie computer tech kid
Thomas Hays
Los Angeles, CA
A+ Certified soon (taking software in next month).
|
|
|
| Back to top |
|
|
F15cc
Guest
|
| Posted: Tue Jul 18, 2006 5:10 am Post subject: Re: Help !!! |
|
|
He is using an LCD monitor which takes up more video resources (than the CRT
which you are using) and in turn needs more memory. XP barely works with
256Mb of RAM let alone having to try to share it with video.
~Brent
"Thomas" <none@none.com> wrote in message
news:plup82107nn8ep1bk1knbs8j7a37quc7c6@4ax.com...
| Quote: | I have a customer that I can never seem to get his computer working at
his office !! He is about ready to throw the computer thru the
Window!
He has WinXP Pro (Service Pack 2) with an Asus A7v400mx motherboard,
256 MB RAM, 40 GB HD and sony DVD burner. The computer has all XP
patches and updates, AVG antivirus software and three anti-spyware
software programs (Lava soft SE, Antispyware Blaster, and Spybot).
The machine works perfect in the shop. I can use it for hours and
reboot it several times with no error messages. However when I take
it to his office is when the problems start.
I get an error message at startup saying LSASS.EXE can't initialize
and the computer shuts down. It won't boot in Safe Mode either. I
will disconnect the power cord and restart it again only to get the
same error message. After the 4th or 5th try it will finally boot
into Windows XP.
The only difference is the monitor he is using. In the shop I have an
older CRT monitor while he has a 19" LCD Viewsonic. Could this be the
problem? I have the drivers for it.
I have scanned the computer with two anti-virus packages and I have
checked it for well known viruses like Sasser and have found nothing.
All of the other software is up to date also.
All this guy needs is a computer for basic word processing and
spreadsheet work.
Has anyone else had this error message before? Shouldn't the latest
anti-virus software detect it if its a hidden virus? Could it be a
power issue with his system? I have already replaced the power supply.
Again the computer works perfect here in my shop.
Thank you for your help!!!
Newbie computer tech kid
Thomas Hays
Los Angeles, CA
A+ Certified soon (taking software in next month).
|
|
|
| Back to top |
|
|
JohnO
Guest
|
| Posted: Tue Jul 18, 2006 4:12 pm Post subject: Re: Help !!! |
|
|
F15cc wrote:
| Quote: | He is using an LCD monitor which takes up more video resources (than the CRT
which you are using) and in turn needs more memory.
|
Care to explain how that works?
| Quote: | XP barely works with
256Mb of RAM let alone having to try to share it with video.
|
With all due respect, baloney. I've got several machines around here
that run XP with MS Office, and some Adobe stuff too, all on 256 and
shared vid memory. They're not fast, but it works. The swap file
ensures that.
-John O |
|
| Back to top |
|
|
Barry Watzman
Guest
|
| Posted: Tue Jul 18, 2006 8:10 pm Post subject: Re: Help !!! |
|
|
The use of an LCD monitor vs. CRT should make no difference at all if
the resolution is the same. If the LCD resolution is higher, the system
will be more heavily loaded (as it would be also with a higher
resolution CRT), but while that might slow the system, it should not
prevent it from working unless the video card has a hardware problem.
F15cc wrote:
| Quote: | He is using an LCD monitor which takes up more video resources (than the CRT
which you are using) and in turn needs more memory. XP barely works with
256Mb of RAM let alone having to try to share it with video.
~Brent
"Thomas" <none@none.com> wrote in message
news:plup82107nn8ep1bk1knbs8j7a37quc7c6@4ax.com...
I have a customer that I can never seem to get his computer working at
his office !! He is about ready to throw the computer thru the
Window!
He has WinXP Pro (Service Pack 2) with an Asus A7v400mx motherboard,
256 MB RAM, 40 GB HD and sony DVD burner. The computer has all XP
patches and updates, AVG antivirus software and three anti-spyware
software programs (Lava soft SE, Antispyware Blaster, and Spybot).
The machine works perfect in the shop. I can use it for hours and
reboot it several times with no error messages. However when I take
it to his office is when the problems start.
I get an error message at startup saying LSASS.EXE can't initialize
and the computer shuts down. It won't boot in Safe Mode either. I
will disconnect the power cord and restart it again only to get the
same error message. After the 4th or 5th try it will finally boot
into Windows XP.
The only difference is the monitor he is using. In the shop I have an
older CRT monitor while he has a 19" LCD Viewsonic. Could this be the
problem? I have the drivers for it.
I have scanned the computer with two anti-virus packages and I have
checked it for well known viruses like Sasser and have found nothing.
All of the other software is up to date also.
All this guy needs is a computer for basic word processing and
spreadsheet work.
Has anyone else had this error message before? Shouldn't the latest
anti-virus software detect it if its a hidden virus? Could it be a
power issue with his system? I have already replaced the power supply.
Again the computer works perfect here in my shop.
Thank you for your help!!!
Newbie computer tech kid
Thomas Hays
Los Angeles, CA
A+ Certified soon (taking software in next month).
|
|
|
| Back to top |
|
|
Barry Watzman
Guest
|
| Posted: Tue Jul 18, 2006 8:10 pm Post subject: Re: Help !!! |
|
|
Agreed, baloney. I have some laptops running XP in 96 megabytes of
memory. No, it's not fast (they are also slow CPUs), and some functions
explicitly won't work, but it runs. RELIABLY. The minimum to install
XP is 64 megabyes on a Pentium [one] 233 MHz processor. Slow, painful,
not fun to use, but physically possible. 256MB is enough memory that
everything should work reliably, with more memory only making things faster.
JohnO wrote:
| Quote: | F15cc wrote:
He is using an LCD monitor which takes up more video resources (than the CRT
which you are using) and in turn needs more memory.
Care to explain how that works?
XP barely works with
256Mb of RAM let alone having to try to share it with video.
With all due respect, baloney. I've got several machines around here
that run XP with MS Office, and some Adobe stuff too, all on 256 and
shared vid memory. They're not fast, but it works. The swap file
ensures that.
-John O
|
|
|
| Back to top |
|
|
F15cc
Guest
|
| Posted: Wed Jul 19, 2006 10:09 am Post subject: Re: Help !!! |
|
|
I stand corrected.
~Brent
"Barry Watzman" <WatzmanNOSPAM@neo.rr.com> wrote in message
news:44BD366A.3040508@neo.rr.com...
| Quote: | The use of an LCD monitor vs. CRT should make no difference at all if the
resolution is the same. If the LCD resolution is higher, the system will
be more heavily loaded (as it would be also with a higher resolution CRT),
but while that might slow the system, it should not prevent it from
working unless the video card has a hardware problem.
F15cc wrote:
He is using an LCD monitor which takes up more video resources (than the
CRT which you are using) and in turn needs more memory. XP barely works
with 256Mb of RAM let alone having to try to share it with video.
~Brent
"Thomas" <none@none.com> wrote in message
news:plup82107nn8ep1bk1knbs8j7a37quc7c6@4ax.com...
I have a customer that I can never seem to get his computer working at
his office !! He is about ready to throw the computer thru the
Window!
He has WinXP Pro (Service Pack 2) with an Asus A7v400mx motherboard,
256 MB RAM, 40 GB HD and sony DVD burner. The computer has all XP
patches and updates, AVG antivirus software and three anti-spyware
software programs (Lava soft SE, Antispyware Blaster, and Spybot).
The machine works perfect in the shop. I can use it for hours and
reboot it several times with no error messages. However when I take
it to his office is when the problems start.
I get an error message at startup saying LSASS.EXE can't initialize
and the computer shuts down. It won't boot in Safe Mode either. I
will disconnect the power cord and restart it again only to get the
same error message. After the 4th or 5th try it will finally boot
into Windows XP.
The only difference is the monitor he is using. In the shop I have an
older CRT monitor while he has a 19" LCD Viewsonic. Could this be the
problem? I have the drivers for it.
I have scanned the computer with two anti-virus packages and I have
checked it for well known viruses like Sasser and have found nothing.
All of the other software is up to date also.
All this guy needs is a computer for basic word processing and
spreadsheet work.
Has anyone else had this error message before? Shouldn't the latest
anti-virus software detect it if its a hidden virus? Could it be a
power issue with his system? I have already replaced the power supply.
Again the computer works perfect here in my shop.
Thank you for your help!!!
Newbie computer tech kid
Thomas Hays
Los Angeles, CA
A+ Certified soon (taking software in next month).
|
|
|
| Back to top |
|
|
|
|
J. Clarke
Guest
|
| Posted: Thu Aug 10, 2006 5:32 pm Post subject: Re: Help !!! |
|
|
Barry Watzman wrote:
| Quote: | The use of an LCD monitor vs. CRT should make no difference at all if
the resolution is the same. If the LCD resolution is higher, the system
will be more heavily loaded (as it would be also with a higher
resolution CRT), but while that might slow the system, it should not
prevent it from working unless the video card has a hardware problem.
|
I'm going to say up front that my guess is that this is going to turn out to
be a network configuration issue of some kind. That said, I'd eliminate
the hardware as a problem first (rule out the easy cause before you go
after the hard one).
It's conceivable that the monitor is defective in some particularly
pathological way, however that's not the way to bet.
First thing, I'd make sure that the monitor and the computer were plugged
into the same circuit--if they're on different circuits and the grounds are
screwed up that could be causing all manner of flakiness (and don't tell me
that the grounds can't be screwed up--for all we know Edison could have
wired the place personally) and that all extraneous cables (i.e. everything
but power, video, mouse, and keyboard) have been disconnected and the ones
that remain are plugged directly into the computer and not via a hub or KVM
switch or extender or anything else.
If it fails in that configuration, I'd take over a known-good monitor,
keyboard, mouse, and UPS and try the machine running with the known good
peripherals using power from the UPS (UPS not plugged in during this
exercise--take a big one). If it's happy then try his power. If it's
happy then try each of his peripherals. If it's still happy problem
solved, if it's not you should be able to identify what is causing the
problem.
Once you've got basic functionality going then start reconnecting the
"extraneous cables" and see if any of those peripherals cause problems.
If none of this works, if it's flaky on your monitor, keyboard, mouse, and
power in his location but not in your shop running in the same
configuration then I'd look for a source of electromagnetic interference,
or, less likely but still a possibility, mechanical vibration.
| Quote: |
F15cc wrote:
He is using an LCD monitor which takes up more video resources (than the
CRT
which you are using) and in turn needs more memory. XP barely works with
256Mb of RAM let alone having to try to share it with video.
~Brent
"Thomas" <none@none.com> wrote in message
news:plup82107nn8ep1bk1knbs8j7a37quc7c6@4ax.com...
I have a customer that I can never seem to get his computer working at
his office !! He is about ready to throw the computer thru the
Window!
He has WinXP Pro (Service Pack 2) with an Asus A7v400mx motherboard,
256 MB RAM, 40 GB HD and sony DVD burner. The computer has all XP
patches and updates, AVG antivirus software and three anti-spyware
software programs (Lava soft SE, Antispyware Blaster, and Spybot).
The machine works perfect in the shop. I can use it for hours and
reboot it several times with no error messages. However when I take
it to his office is when the problems start.
I get an error message at startup saying LSASS.EXE can't initialize
and the computer shuts down. It won't boot in Safe Mode either. I
will disconnect the power cord and restart it again only to get the
same error message. After the 4th or 5th try it will finally boot
into Windows XP.
The only difference is the monitor he is using. In the shop I have an
older CRT monitor while he has a 19" LCD Viewsonic. Could this be the
problem? I have the drivers for it.
I have scanned the computer with two anti-virus packages and I have
checked it for well known viruses like Sasser and have found nothing.
All of the other software is up to date also.
All this guy needs is a computer for basic word processing and
spreadsheet work.
Has anyone else had this error message before? Shouldn't the latest
anti-virus software detect it if its a hidden virus? Could it be a
power issue with his system? I have already replaced the power supply.
Again the computer works perfect here in my shop.
Thank you for your help!!!
Newbie computer tech kid
Thomas Hays
Los Angeles, CA
A+ Certified soon (taking software in next month).
|
--
--John
to email, dial "usenet" and validate
(was jclarke at eye bee em dot net) |
|
| Back to top |
|
|
|
|
