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| Author |
Message |
James
Guest
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 Posted: Thu Jul 26, 2007 10:31 pm Post subject: Cisco.com PICA |
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Hi all, apologies if this is the wrong group.
I have a cisco.com account, and access as a 'service contract owner'.
I now have been given a PICA number etc, but cannot find where to add it
to my profile under additional access. Do I have to set-up a new
cisco.com account for this?
I have tried all the menus and cannot find any help on this, beyond what
the site has told me.
Does anyone have any wise words?
Regards
James |
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Aubrey Adams
Guest
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| Posted: Sat Jul 28, 2007 8:47 am Post subject: Re: Cisco.com PICA |
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Yes PICA is separate to cisco.com (formerly CCO) and service contract
(Smartnet) accounts.
Yet another username and password to remember I'm afraid. Though now you
have a PICA that's probably the one you'll use online most for software
downloads, the service contract/Smartnet account will most likely only be
used for hardware help.
Aubrey
"James" <j@j.co.uk> wrote in message
news:f8alpm$4nb$1$830fa795@news.demon.co.uk...
| Quote: | Hi all, apologies if this is the wrong group.
I have a cisco.com account, and access as a 'service contract owner'.
I now have been given a PICA number etc, but cannot find where to add it
to my profile under additional access. Do I have to set-up a new cisco.com
account for this?
I have tried all the menus and cannot find any help on this, beyond what
the site has told me.
Does anyone have any wise words?
Regards
James |
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