Catalyst 1900 console access

mg · Guest

Hello All.

I'm doing some work at a small non profit organization. They have
three WS-C1912-EN switches. The person that installed this equipment
left no documentation. No problem I thought, there should be a way to
reset each switch to the factory defaults.

I looked at the Cisco Password Recovery Procedure for the Cisco
Catalyst 1700, 1900, 2100, 2800, and 2820.
http://www.cisco.com/en/US/products/hw/switches/ps574/products_password_recovery09186a00800a6c79.shtml#topic1
Everything seemed ok, until step 4. Step 4 states to release the 'LED
Mode' button one or two seconds after the LED over port 1x goes out.
The LED over port 1x never goes. on. When I hold the LED Mode button
down during a power cycle, none of the lights come on. I couldn't tell
if the reset worked. So I decided to check the console.

I get nothing out the console port. I double checked the console port
settings 9600,n,1,n. I used one of the Cisco blue console cables that
we had available. I used the vanilla Microsoft hyperterminal program.
I still get nothing from the console port.

Now on to my questions.

1 - Is the recovery process I used correct? While it is in the Cisco
documentation, computers (and switches) don't read documentation. Is
there another way to return a 1900 back to the factory defaults?

2 - Am I using the correct console cable (pn 72-3383-01)? Is there any
way to determine if the console port is working? According to some
documentation I saw, the console port could be damaged if someone
plugged an ethernet cable into it. Having seen some of the work done
here - anything is possible.

TIA - Mark
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